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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.
Complexitydifferent
LowMediumLowMedium
Timedifferent
60-90 min1-3 Tage30–60 min per interview1-3 h
Participantsdifferent
4-10Internes Team1 participant per interview5-30
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentPersona Profiles, Needs Summary, Scenario NotesInterview Notes, Themes, Insight SummaryConsensus Clusters, Theme Titles, Priority Areas
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
ResearchCustomerSynthesis
QualitativeResearchCustomerDiscovery
FacilitationConsensusWorkshopAlignment
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