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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.
Complexitydifferent
LowHighHighMedium
Timedifferent
60-90 min2-8 h0.5-2 Tage1-3 h
Participantsdifferent
4-102-86-125-30
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentProblem Analysis, Decision Analysis, Risk PlanService Blueprint, Fail Points, Ownership MapConsensus Clusters, Theme Titles, Priority Areas
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
Problem solvingRoot causeDecisionOperations
Service designOperationsJourneyBlueprint
FacilitationConsensusWorkshopAlignment
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