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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for DACI
Decision Making
DACI
Paper illustration for RAPID
Decision Making
RAPID
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.
Complexitydifferent
LowMediumLowMedium
Timedifferent
60-90 min2-4 h30-60 min45-90 min
Participantsdifferent
4-104-102-103-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentJourney Map, Pain-point List, Opportunity BacklogDACI Matrix, Decision Owner, Decision LogRAPID Role Map, Recommendation, Decision Log
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
JourneyServiceService design
DecisionRolesGovernanceAlignment
DecisionRolesGovernance
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