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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowLowMediumHigh
Timedifferent
60-90 min30–60 min1-3 Tage2-8 h
Participantsdifferent
4-104-8Internes Team2-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentEmpathy Map, Assumptions List, Research GapsPersona Profiles, Needs Summary, Scenario NotesProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
SynthesisQualitativeWorkshop
ResearchCustomerSynthesis
Problem solvingRoot causeDecisionOperations
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