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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowHighMediumLow
Timedifferent
60-90 min1 Tag bis mehrere Wochen1-3 h15-30 min
Participantsdifferent
4-104-102-82-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentProblem Statement, Prototype, Test LearningsCause Tree, Evidence Notes, CountermeasuresRoot cause notes, Countermeasures
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
InnovationPrototypeResearch
Root causeTreeIncidentQuality
Root causeIncidentLeanProblem solving
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