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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.
Complexitydifferent
LowMediumLowMedium
Timedifferent
60-90 min1-3 h30-90 min1-3 h
Participantsdifferent
4-103-102-85-30
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentCustomer Journey Canvas, Pain Points, Experience OpportunitiesConstraint List, Hard/Soft Classification, Option Impact Notes, Decision BoundariesConsensus Clusters, Theme Titles, Priority Areas
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
JourneyCustomerService designCanvas
ConstraintsDecisionPlanningOptions
FacilitationConsensusWorkshopAlignment
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