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| Criterion |  Facilitation Decision Jam |  UX Design Customer Journey Canvas |  Operations 5 Whys |  Operations Root Cause Analysis |
|---|---|---|---|---|
Purposedifferent | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | Low | Medium | Low | Medium |
Timedifferent | 60-90 min | 1-3 h | 15-30 min | 1-4 h |
Participantsdifferent | 4-10 | 3-10 | 2-6 | 3-8 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Problem Cluster, Prioritized Challenge, Experiment | Customer Journey Canvas, Pain Points, Experience Opportunities | Root cause notes, Countermeasures | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | FacilitationDecisionProblem solvingWorkshop | JourneyCustomerService designCanvas | Root causeIncidentLeanProblem solving | Root causeProblem solvingQualityIncident |