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Criterion
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Empathy Mapping
UX Research
Empathy Mapping
Purposedifferent
When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.
Complexitydifferent
MediumLowMediumLow
Timedifferent
60-180 min30–60 min per interview1-3 Tage30–60 min
Participantsdifferent
4-201 participant per interviewInternes Team4-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Cynefin Map, Domain-specific Actions, Sensemaking NotesInterview Notes, Themes, Insight SummaryPersona Profiles, Needs Summary, Scenario NotesEmpathy Map, Assumptions List, Research Gaps
Tagsno overlap
ComplexitySensemakingDecision
QualitativeResearchCustomerDiscovery
ResearchCustomerSynthesis
SynthesisQualitativeWorkshop
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