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| Criterion |  Decision Making Cynefin Workshop |  UX Design Service Blueprinting |  Knowledge Modeling IBIS |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 60-180 min | 0.5-2 Tage | 1-3 h | 2-4 h |
Participantsdifferent | 4-20 | 6-12 | 2-8 | 4-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Cynefin Map, Domain-specific Actions, Sensemaking Notes | Service Blueprint, Fail Points, Ownership Map | Issue Map, Positions, Argument Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ComplexitySensemakingDecision | Service designOperationsJourneyBlueprint | RationaleKnowledgeDecision | JourneyServiceService design |