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Criterion
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration of an IBIS map with issues, positions and arguments
Knowledge Modeling
IBIS
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Purposedifferent
When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.
Complexitysame
MediumMediumMediumMedium
Timedifferent
60-180 min30-240 min1-3 h30-180 min
Participantsdifferent
4-201-62-81-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Cynefin Map, Domain-specific Actions, Sensemaking NotesHypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryIssue Map, Positions, Argument NotesFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault Area
Tagsno overlap
ComplexitySensemakingDecision
TroubleshootingProblem solvingDiagnosis
RationaleKnowledgeDecision
TroubleshootingDiagnosisEngineering
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