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Selected:Customer Journey CanvasViews and BeyondArchitecture Decision RecordArchitecture Communication Canvas
| Criterion |  UX Design Customer Journey Canvas |  Architecture Views and Beyond |  Architecture Architecture Decision Record |  Architecture Architecture Communication Canvas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 1-3 h | 1-3 Tage | 15-45 min | 60-120 min |
Participantsdifferent | 3-10 | 1-4 | 1-3 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Architecture Views, Cross-view Notes, Rationale | ADR File, Decision Log, Rationale | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | JourneyCustomerService designCanvas | DocumentationStakeholdersArchitecture | ArchitectureRationaleDocumentationGovernance | ArchitectureCommunicationStakeholdersCanvas |