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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a horizontal story map with an activity backbone, task cards below it and a cross-map release line.
Product Discovery
User Story Mapping
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 h2-4 h1-5 Tage1-4 Wochen
Participantsdifferent
3-104-10Nutzertraffic3-10 Kunden
Formatdifferent
WorkshopWorkshopAsyncWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesStory Map, Release Slices, Backlog CandidatesClick Data, Interest Signal, Learning DecisionConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
JourneyCustomerService designCanvas
BacklogJourneyPlanningMVP
ValidationExperimentsDemandDiscovery
MVPValidationServiceDiscovery
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