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| Criterion |  UX Design Customer Journey Canvas |  UX Research User Interviews |  UX Design Service Blueprinting |  UX Research Personas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. |
Complexitydifferent | Medium | Low | High | Medium |
Timedifferent | 1-3 h | 30–60 min per interview | 0.5-2 Tage | 1-3 Tage |
Participantsdifferent | 3-10 | 1 participant per interview | 6-12 | Internes Team |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Interview Notes, Themes, Insight Summary | Service Blueprint, Fail Points, Ownership Map | Persona Profiles, Needs Summary, Scenario Notes |
Tagsno overlap | JourneyCustomerService designCanvas | QualitativeResearchCustomerDiscovery | Service designOperationsJourneyBlueprint | ResearchCustomerSynthesis |