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| Criterion |  UX Design Customer Journey Canvas |  UX Research User Interviews |  UX Design Lean UX Canvas |  Product Discovery Jobs to Be Done |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | The Lean UX Canvas helps clarify user behavior, touchpoints, and concept decisions. It makes assumptions and desired outcomes visible and captures the result as a completed canvas, hypothesis list, and first experiment. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 1-3 h | 30–60 min per interview | 2-3 h | 1-3 Wochen |
Participantsdifferent | 3-10 | 1 participant per interview | 3-8 | 5-12 Interviews |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Interview Notes, Themes, Insight Summary | Completed Lean UX Canvas, Hypothesis list, First experiment | Job Stories, Outcome Statements, Opportunity List |
Tagsno overlap | JourneyCustomerService designCanvas | QualitativeResearchCustomerDiscovery | CanvasHypothesisOutcomesDiscovery | CustomerOutcomesNeeds |