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| Criterion |  UX Design Customer Journey Canvas |  Operations Theory of Constraints |  UX Design Service Blueprinting |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | High | High | Low |
Timedifferent | 1-3 h | 2-4 h Analyse, laufend | 0.5-2 Tage | 20-45 min |
Participantsdifferent | 3-10 | 3-12 | 6-12 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Constraint Map, Improvement Plan, Flow Metrics | Service Blueprint, Fail Points, Ownership Map | Lessons learned, Action items, Event summary |
Tagsno overlap | JourneyCustomerService designCanvas | OperationsConstraintsFlowImprovement | Service designOperationsJourneyBlueprint | LearningOperationsImprovement |