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| Criterion |  UX Design Customer Journey Canvas |  Team Design Team Topologies Interaction Modes |  Team Design Team API |  Facilitation Team Charter |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 1-3 h | Half day | Half day initial, dann laufend | 2-4 h |
Participantsdifferent | 3-10 | Team-Leads plus Architecture | Ein Team plus Stakeholder | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Interaction Heat Map, Agreements per Pair | Team API Document | Team Charter, Working Norms, Role Notes |
Tagsno overlap | JourneyCustomerService designCanvas | TeamAlignmentCollaborationOrganization | TeamAlignmentCommunicationService | TeamAlignmentCollaboration |