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Selected:Customer Journey CanvasTeam Topologies Interaction ModesCustomer Journey MappingTeam Charter
| Criterion |  UX Design Customer Journey Canvas |  Team Design Team Topologies Interaction Modes |  UX Research Customer Journey Mapping |  Facilitation Team Charter |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 h | Half day | 2-4 h | 2-4 h |
Participantsdifferent | 3-10 | Team-Leads plus Architecture | 4-10 | 3-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Interaction Heat Map, Agreements per Pair | Journey Map, Pain-point List, Opportunity Backlog | Team Charter, Working Norms, Role Notes |
Tagsno overlap | JourneyCustomerService designCanvas | TeamAlignmentCollaborationOrganization | JourneyServiceService design | TeamAlignmentCollaboration |