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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Team Charter.
Facilitation
Team Charter
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 h2-4 hHalf day initial, dann laufend60-120 min
Participantsdifferent
3-103-12Ein Team plus Stakeholder2-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesTeam Charter, Working Norms, Role NotesTeam API DocumentCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
JourneyCustomerService designCanvas
TeamAlignmentCollaboration
TeamAlignmentCommunicationService
ArchitectureCommunicationStakeholdersCanvas
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