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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Team Charter |  Facilitation Expectation Mapping |  Architecture Architecture Communication Canvas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 1-3 h | 2-4 h | 45-90 min | 60-120 min |
Participantsdifferent | 3-10 | 3-12 | 3-12 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Team Charter, Working Norms, Role Notes | Expectation Map, Alignment Notes, Agreements | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | JourneyCustomerService designCanvas | TeamAlignmentCollaboration | AlignmentStakeholdersTeam | ArchitectureCommunicationStakeholdersCanvas |