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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 h90-180 min60-120 minHalf day initial, dann laufend
Participantsdifferent
3-105-152-8Ein Team plus Stakeholder
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesSpotify Model Map, Action ListCommunication Canvas, Stakeholder Messages, Architecture Communication PlanTeam API Document
Tagsno overlap
JourneyCustomerService designCanvas
TeamOrganizationAlignmentDiagnosis
ArchitectureCommunicationStakeholdersCanvas
TeamAlignmentCommunicationService
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