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| Criterion |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |  Product Discovery User Story Mapping |  Operations ABC Analysis |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-3 h | 0.5-2 Tage | 2-4 h | 30-60 min |
Participantsdifferent | 3-10 | 6-12 | 4-10 | 1-5 |
Formatdifferent | Workshop | Workshop | Workshop | Async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map | Story Map, Release Slices, Backlog Candidates | ABC Classification, Focus Rules, Control List |
Tagsno overlap | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint | BacklogJourneyPlanningMVP | PrioritizationOperationsPortfolio |