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| Criterion |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |  Operations Process Mapping |  Operations Theory of Constraints |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. |
Complexitydifferent | Medium | High | Medium | High |
Timedifferent | 1-3 h | 0.5-2 Tage | 1-3 h | 2-4 h Analyse, laufend |
Participantsdifferent | 3-10 | 6-12 | 3-10 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map | Process Map, Handoff List, Improvement Backlog | Constraint Map, Improvement Plan, Flow Metrics |
Tagsno overlap | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint | ProcessOperationsImprovement | OperationsConstraintsFlowImprovement |