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| Criterion |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |  Agile Bucket System |  Agile Planning Poker |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a large batch of work needs a fast, rough estimate, it sorts items into predefined size buckets. It sorts work by value, risk, and delivery ability. The result is captured as a Bucketed Backlog, Relative Estimates, and Split Candidates. | When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-3 h | 0.5-2 Tage | 30-90 min | 2-5 min je Item |
Participantsdifferent | 3-10 | 6-12 | 3-12 | 3-9 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map | Bucketed Backlog, Relative Estimates, Split Candidates | Relative Estimates, Assumption Notes, Split Candidates |
Tagsno overlap | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint | EstimationBacklogRelative sizing | EstimationAgileRelative sizingTeam |