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| Criterion |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |  Operations ABC Analysis |  Operations A3 Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Medium | High | Low | Medium |
Timedifferent | 1-3 h | 0.5-2 Tage | 30-60 min | 45-90 min |
Participantsdifferent | 3-10 | 6-12 | 1-5 | 2-5 |
Formatdifferent | Workshop | Workshop | Async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map | ABC Classification, Focus Rules, Control List | A3 Report, Action Plan, Root Cause Analysis |
Tagsno overlap | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint | PrioritizationOperationsPortfolio | LeanProblem solvingCoachingOperations |