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| Criterion |  UX Design Customer Journey Canvas |  Agile ROAM Board |  Facilitation Alignment Mapping |  Delivery RAID Log |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 1-3 h | 20-40 min initial, dann laufend | 1-2 h | 30 min Setup, dann laufend |
Participantsdifferent | 3-10 | 3-15 | 4-12 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop + async | Workshop | Async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | ROAM Board, Owner List | Alignment Map, Open Issues, Decision Questions | RAID Log, Status Report Source |
Tagsno overlap | JourneyCustomerService designCanvas | RiskAgileTrackingAlignment | AlignmentStakeholdersStrategyFacilitation | RiskTrackingStakeholdersGovernance |