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Selected:Customer Journey CanvasRAID LogService BlueprintingATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Design Customer Journey Canvas |  Delivery RAID Log |  UX Design Service Blueprinting |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | Low | High | High |
Timedifferent | 1-3 h | 30 min Setup, dann laufend | 0.5-2 Tage | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 3-10 | 1-3 maintaining, briefing for everyone | 6-12 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | RAID Log, Status Report Source | Service Blueprint, Fail Points, Ownership Map | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyCustomerService designCanvas | RiskTrackingStakeholdersGovernance | Service designOperationsJourneyBlueprint | ArchitectureQualityRiskTradeoffsStakeholders |