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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-3 h30 min Setup, dann laufend20-40 min initial, dann laufend1-2 h
Participantsdifferent
3-101-3 maintaining, briefing for everyone3-154-12
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesRAID Log, Status Report SourceROAM Board, Owner ListAlignment Map, Open Issues, Decision Questions
Tagsno overlap
JourneyCustomerService designCanvas
RiskTrackingStakeholdersGovernance
RiskAgileTrackingAlignment
AlignmentStakeholdersStrategyFacilitation
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