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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Planning Poker.
Agile
Planning Poker
Paper illustration for Ideal Days.
Agile
Ideal Days
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions.When effort needs to be thought of as real working time, it offers a simple common denominator for comparison. It sorts work by value, risk, and delivery ability. The result is captured as Ideal Day Estimates, Assumption Notes, and Capacity Caveats.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-3 h2-5 min je Item15-60 min30-90 min
Participantsdifferent
3-103-92-93-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesRelative Estimates, Assumption Notes, Split CandidatesIdeal Day Estimates, Assumption Notes, Capacity CaveatsAffinity Size Map, Grouped Estimates, Unclear Items
Tagsno overlap
JourneyCustomerService designCanvas
EstimationAgileRelative sizingTeam
EstimationEffortAgile
EstimationBacklogRelative sizing
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