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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 h15-60 min je Zyklus30-60 min1-2 h
Participantsdifferent
3-101-82-84-12
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesSituation Assessment, Decision Loop, Action UpdatesPower Interest Grid, Strategy per StakeholderAlignment Map, Open Issues, Decision Questions
Tagsno overlap
JourneyCustomerService designCanvas
DecisionChangeLearningStrategy
StakeholdersFacilitationAlignmentPlanning
AlignmentStakeholdersStrategyFacilitation
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