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Selected:Customer Journey CanvasCustomer Journey MappingJobs to Be DoneArchitecture Communication Canvas
| Criterion |  UX Design Customer Journey Canvas |  UX Research Customer Journey Mapping |  Product Discovery Jobs to Be Done |  Architecture Architecture Communication Canvas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 h | 2-4 h | 1-3 Wochen | 60-120 min |
Participantsdifferent | 3-10 | 4-10 | 5-12 Interviews | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Journey Map, Pain-point List, Opportunity Backlog | Job Stories, Outcome Statements, Opportunity List | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | JourneyCustomerService designCanvas | JourneyServiceService design | CustomerOutcomesNeeds | ArchitectureCommunicationStakeholdersCanvas |