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| Criterion |  UX Design Customer Journey Canvas |  Knowledge Modeling IBIS |  Knowledge Modeling Knowledge Mapping |  Decision Making Argument Mapping |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on. |
Complexitysame | Medium | Medium | Medium | Medium |
Timesame | 1-3 h | 1-3 h | 1-3 h | 1-3 h |
Participantsdifferent | 3-10 | 2-8 | 3-12 | 1-8 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Issue Map, Positions, Argument Notes | Knowledge Map, Critical Knowledge Areas, Transfer Plan | Argument Map, Evidence Gaps, Decision Rationale |
Tagsno overlap | JourneyCustomerService designCanvas | RationaleKnowledgeDecision | KnowledgeMappingRisk | SensemakingDecisionRationale |