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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-3 h1-2 h Setup, laufend1-2 Tage15-45 min
Participantsdifferent
3-1011-41-3
Formatdifferent
WorkshopAsyncWorkshop + asyncAsync
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesAction Lists, Project List, Review RoutineArchitecture Document, Context View, Runtime View, Deployment ViewADR File, Decision Log, Rationale
Tagsno overlap
JourneyCustomerService designCanvas
ProductivityPlanningTasksExecution
ArchitectureDocumentationCommunication
ArchitectureRationaleDocumentationGovernance
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