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| Criterion |  UX Design Customer Journey Canvas |  Operations Getting Things Done |  Operations ALPEN Method |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. | With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Low | High |
Timedifferent | 1-3 h | 1-2 h Setup, laufend | 10-20 min daily | 0.5-2 Tage |
Participantsdifferent | 3-10 | 1 | 1 | 6-12 |
Formatdifferent | Workshop | Async | Async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Action Lists, Project List, Review Routine | Daily Plan, Time Estimates, Review Notes | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | ProductivityPlanningTasksExecution | PlanningTime managementProductivityOperations | Service designOperationsJourneyBlueprint |