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| Criterion |  UX Design Customer Journey Canvas |  UX Research First-click Testing |  UX Research Tree Testing |  UX Research Usability Testing |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together. | When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination. | When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 1-3 h | 1-2 Tage | 1-2 Tage | 1-2 h je Session |
Participantsdifferent | 3-10 | 10-30 | Based on research question | Based on research question |
Formatdifferent | Workshop | Async | Async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Click Heatmap, Success Rate, Design Recommendations | Findability Metrics, Path Analysis, Revised IA | Usability Issues, Severity List, Recommendations |
Tagsno overlap | JourneyCustomerService designCanvas | UXNavigationFindabilityValidation | Information architectureNavigationFindability | ValidationUXPrototype |