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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Eisenhower Matrix |  Product Discovery Kano Model |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | It separates true priorities from noise so it becomes clear what should be done now, scheduled, delegated, or dropped. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Low | Medium | High |
Timedifferent | 1-3 h | 15-30 min | 1-2 Tage | 0.5-2 Tage |
Participantsdifferent | 3-10 | 1-6 | 10-50 | 6-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Eisenhower Matrix, Action List, Delegation Notes | Kano Matrix, Feature Classes, Priority Themes | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | PrioritizationFocusTasks | SatisfactionPrioritizationCustomer | Service designOperationsJourneyBlueprint |