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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Decision Jam |  Facilitation Alignment Mapping |  Facilitation Consensus Workshop |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 1-3 h | 60-90 min | 1-2 h | 1-3 h |
Participantsdifferent | 3-10 | 4-10 | 4-12 | 5-30 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Problem Cluster, Prioritized Challenge, Experiment | Alignment Map, Open Issues, Decision Questions | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | JourneyCustomerService designCanvas | FacilitationDecisionProblem solvingWorkshop | AlignmentStakeholdersStrategyFacilitation | FacilitationConsensusWorkshopAlignment |