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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 h1-4 Wochen2-8 h1-5 Tage
Participantsdifferent
3-103-10 Kunden5-12Nutzertraffic
Formatdifferent
WorkshopWorkshop + asyncWorkshopAsync
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesConcierge Learnings, Service Blueprint, MVP RisksEvent Timeline, Ubiquitous Language, Boundaries, Open QuestionsClick Data, Interest Signal, Learning Decision
Tagsno overlap
JourneyCustomerService designCanvas
MVPValidationServiceDiscovery
Domain-Driven DesignEventsDiscoveryWorkshop
ValidationExperimentsDemandDiscovery
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