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| Criterion |  UX Design Customer Journey Canvas |  Delivery Communication Plan |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Architecture arc42 |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. |
Complexitydifferent | Medium | Low | High | Low |
Timedifferent | 1-3 h | 45-90 min | Several meetings plus preparation and analysis; total effort depends on scope | 1-2 Tage |
Participantsdifferent | 3-10 | 2-6 | Evaluation team, architects, and relevant stakeholders | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Communication Plan, Channel Matrix, Message Cadence | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Architecture Document, Context View, Runtime View, Deployment View |
Tagsno overlap | JourneyCustomerService designCanvas | CommunicationStakeholdersDeliveryPlanning | ArchitectureQualityRiskTradeoffsStakeholders | ArchitectureDocumentationCommunication |