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| Criterion |  UX Design Customer Journey Canvas |  Operations Causal Factor Analysis |  UX Research Customer Journey Mapping |  Operations Barrier Analysis |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 1-3 h | 2-6 h | 2-4 h | 2-4 h |
Participantsdifferent | 3-10 | 3-10 | 4-10 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions | Journey Map, Pain-point List, Opportunity Backlog | Barrier Inventory, Failure Analysis per Barrier, Action Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | CausalityIncidentRoot causeTimeline | JourneyServiceService design | Root causeSafetyIncident |