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| Criterion |  UX Design Customer Journey Canvas |  Operations Causal Factor Analysis |  Operations Family Tree Analysis |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. | For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-3 h | 2-6 h | 2-4 h | 15-30 min |
Participantsdifferent | 3-10 | 3-10 | 2-6 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions | Family Tree Diagram, Pattern Notes, Systemic Measures | Root cause notes, Countermeasures |
Tagsno overlap | JourneyCustomerService designCanvas | CausalityIncidentRoot causeTimeline | Root causePatternsIncidentSystemic | Root causeIncidentLeanProblem solving |