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| Criterion |  UX Design Customer Journey Canvas |  Operations Barrier Analysis |  UX Research Customer Journey Mapping |  Operations Family Tree Analysis |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 h | 2-4 h | 2-4 h | 2-4 h |
Participantsdifferent | 3-10 | 2-6 | 4-10 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Barrier Inventory, Failure Analysis per Barrier, Action Backlog | Journey Map, Pain-point List, Opportunity Backlog | Family Tree Diagram, Pattern Notes, Systemic Measures |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeSafetyIncident | JourneyServiceService design | Root causePatternsIncidentSystemic |