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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Architecture Inception Canvas method illustration showing its working structure
Architecture
Architecture Inception Canvas
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.The Architecture Inception Canvas bundles the first architecture questions into a compact decision picture. It fits when an initiative is still in motion but still needs clear guardrails.
Complexitydifferent
MediumHighLowLow
Timedifferent
1-3 hSeveral meetings plus preparation and analysis; total effort depends on scope30 min Setup, dann laufend1-2 h
Participantsdifferent
3-10Evaluation team, architects, and relevant stakeholders1-3 maintaining, briefing for everyone3-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsRAID Log, Status Report SourceInception Canvas, Risks, Goal List, Open Questions
Tagsno overlap
JourneyCustomerService designCanvas
ArchitectureQualityRiskTradeoffsStakeholders
RiskTrackingStakeholdersGovernance
AlignmentArchitectureCanvas
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