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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Architecture Inception Canvas method illustration showing its working structure
Architecture
Architecture Inception Canvas
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.The Architecture Inception Canvas bundles the first architecture questions into a compact decision picture. It fits when an initiative is still in motion but still needs clear guardrails.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 h15-45 min60-120 min1-2 h
Participantsdifferent
3-101-32-83-8
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesADR File, Decision Log, RationaleCommunication Canvas, Stakeholder Messages, Architecture Communication PlanInception Canvas, Risks, Goal List, Open Questions
Tagsno overlap
JourneyCustomerService designCanvas
ArchitectureRationaleDocumentationGovernance
ArchitectureCommunicationStakeholdersCanvas
AlignmentArchitectureCanvas
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