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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration for Sailboat Retrospective
Agile
Sailboat Retrospective
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time.When a team wants to read momentum, brakes, and risks together, it offers an easily understandable picture of the situation. It makes drive, obstacles, and headwind visible in the same picture.When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h45–75 min45-90 min30-60 min
Participantsdifferent
3-10Team members involved4-123-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience Opportunities4Ls Board, Learning Themes, Improvement ActionsSailboat Board, Risks, Improvement ActionsEmotion Board, Themes, Action Items
Tagsno overlap
JourneyCustomerService designCanvas
RetrospectiveLearningReflectionTeam
RetrospectiveTeamImprovement
RetrospectiveTeamReflection
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