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Criterion
Paper illustration of an eight-panel idea sheet with varied sketches beside a timer set to eight minutes.
Innovation
Crazy 8s
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Rapid Ideation with its method-specific working model.
Innovation
Rapid Ideation
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
With only a few minutes available and a still-fuzzy solution search, the method forces a wide range of variants. It produces fast sketches before the first idea can settle in, making different directions directly comparable and open to further development.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a decision needs to be prepared quickly, the method generates many solution-close variants in a short time. It deliberately relies on pace to undercut self-censorship and perfectionism. This quickly produces a usable field for prioritization and further work.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
LowHighLowMedium
Timedifferent
8-15 min0.5-2 Tage5-20 min1-3 h
Participantsdifferent
1-106-121-203-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Sketch Set, Idea Shortlist, Direction OptionsService Blueprint, Fail Points, Ownership MapIdeenpool, Roh-Shortlist, ClusterCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
BrainstormingSketchingSpeedDivergenceDesign sprint
Service designOperationsJourneyBlueprint
BrainstormingIdeationDivergenceSpeed
JourneyCustomerService designCanvas
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