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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Wochen1-2 h je Session1-2 Tage30-60 min je Interview
Participantsdifferent
4-12 BeobachtungenBased on research questionBased on research question5-10 Interviews
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsUsability Issues, Severity List, RecommendationsFindability Metrics, Path Analysis, Revised IASolution Feedback, Objection List, Validation Notes
Tagsno overlap
UX researchObservationContext
ValidationUXPrototype
Information architectureNavigationFindability
ValidationInterviewsPrototype
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