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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Time Blocking
Operations
Time Blocking
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.With a calendar that grows on request, the method makes available time explicit again. It combines appointments, focus work, and buffer into a more realistic day structure.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Wochen15-30 min Planung, laufend15-30 min10-20 min daily
Participantsdifferent
4-12 Beobachtungen12-61
Formatdifferent
Workshop + asyncAsyncWorkshopAsync
Outputdifferent
Field Notes, Workflow Insights, Pain PointsBlocked Calendar, Capacity View, Focus PlanRoot cause notes, CountermeasuresDaily Plan, Time Estimates, Review Notes
Tagsno overlap
UX researchObservationContext
PlanningTime managementFocus
Root causeIncidentLeanProblem solving
PlanningTime managementProductivityOperations
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