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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Three Amigos method illustration showing its working structure
Agile
Three Amigos
Paper illustration of several people silently writing ideas and passing sheets around with arrows.
Innovation
Brainwriting
Paper mind map with a central course onboarding question, colored main branches, keywords and cross-links.
Facilitation
Mind Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When story, test, and implementation could drift apart, it brings business perspective, engineering, and quality together early. It prevents a story from being read differently only late in the process.When loud voices or hierarchy distort the idea search, the method creates a quiet entry into joint development. It gives everyone thinking space and gathers contributions without social brakes, making diversity more visible and easier to build on.When a topic is still unclear and too many thoughts surface at once, Mind Mapping creates an open surface for ordering them. It makes connections, subtopics, and starting points visible without fixing them too early.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Wochen15-30 min15-30 min15-45 min
Participantsdifferent
4-12 Beobachtungen33-121-10
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsClarified Story, Test Examples, Open QuestionsIdea sheets, Expanded concepts, Prioritized listMind Map, Topic Clusters, Open Questions
Tagsno overlap
UX researchObservationContext
CollaborationBehavior-Driven DevelopmentQualityRefinement
BrainstormingCollaborationInclusionIdeas
BrainstormingIdeasMappingStructureFacilitation
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