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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.
Complexitydifferent
MediumMediumHighLow
Timedifferent
1-3 Wochen1-3 h1-5 Tage20-45 min
Participantsdifferent
4-12 Beobachtungen3-124-121-10
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsSystem Map, Dependencies, Leverage PointsLogic Model, Change Objectives, Intervention Components, Evaluation PlanBehavior Over Time Graph, Trend Hypotheses, Key Events
Tagsno overlap
UX researchObservationContext
Systems thinkingMappingBoundariesChange
ChangeSystems thinkingCapability
Systems thinkingPatternsDynamics
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