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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 Wochen1-3 h60-120 minHalf day
Participantsdifferent
4-12 Beobachtungen3-122-83-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsSystem Map, Dependencies, Leverage PointsConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsLeverage Map, Action Strategy
Tagsno overlap
UX researchObservationContext
Systems thinkingMappingBoundariesChange
Theory of ConstraintsAssumptionsSystems thinking
Systems thinkingChangeStrategy
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